Privacy Policy
Last Updated: November 2026
TCG Poké Cards (“TCG Poké Cards,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website at tcgpokecards.shop, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Information you provide to us
When you place an order, contact us, create an account, request a return, or otherwise interact with our store, we may collect information such as:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number
- Order and transaction information
- Information you provide when contacting customer support
- Information necessary to process returns, refunds, or other customer-service requests
We collect information reasonably necessary to provide our services, process transactions, communicate with you, and operate our store.
Information collected automatically
When you visit our website, certain technical information may be collected automatically by our website platform, hosting provider, or other services enabled on our website. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Other technical information used to operate and improve the website
We may use cookies and similar technologies for essential website functionality, security, and other purposes described in this Privacy Policy or disclosed when applicable.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments through our payment providers
- Arrange shipping and delivery
- Communicate with you about your orders
- Respond to questions and customer-service requests
- Process returns, refunds, and exchanges
- Maintain and improve our website and services
- Detect, investigate, and help prevent fraud, abuse, or unauthorized activity
- Comply with applicable laws and legal obligations
- Send marketing communications where you have provided any required consent
We do not use personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
3. Consent and Marketing Communications
When you provide personal information to complete a transaction, request a service, or communicate with us, we use that information for the purpose for which it was provided and for related business purposes permitted by law.
Where applicable, we will request your consent before using your information for marketing communications.
If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in the email or by contacting us directly.
Withdrawing marketing consent does not affect processing necessary to complete an order, provide services, comply with legal obligations, prevent fraud, or perform other activities permitted by law.
4. Payment Information
Payments may be processed through third-party payment processors or payment gateways.
When you make a purchase, payment information may be provided directly to the applicable payment processor so that the transaction can be authorized and completed. Payment providers may process your information according to their own privacy policies and terms.
TCG Poké Cards does not require you to send complete payment-card information by email or through ordinary customer-service communications.
We take reasonable steps to protect information handled through our store. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
5. Third-Party Service Providers
We may use third-party service providers to help operate our business and provide services to you. Depending on the services enabled on our website, these may include providers involved in:
- Payment processing
- Website hosting and e-commerce functionality
- Shipping and delivery
- Email communications
- Website analytics
- Fraud prevention and security
- Customer support
These providers may receive personal information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.
Third-party providers may have their own privacy policies and terms. We encourage you to review those policies where applicable.
Some service providers may process information outside your state or country. Where required by applicable law, we take appropriate steps to address safeguards for international data transfers.
6. Information Sharing and Disclosure
We may disclose personal information when reasonably necessary to:
- Provide products and services to you
- Process and fulfill your order
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Prevent fraud or unauthorized activity
- Protect our rights, property, or safety
- Comply with applicable laws, regulations, legal processes, or lawful governmental requests
- Complete a business transaction such as a merger, acquisition, reorganization, or sale of assets
Where applicable law provides rights relating to the sale or sharing of personal information, you may contact us using the details below to ask about or exercise those rights.
7. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, maintain shopping-cart and account sessions, remember preferences, and support security.
Where additional services are enabled, cookies or similar technologies may also be used to understand website usage or support other disclosed functions.
Depending on your browser, device, and available website controls, you may be able to manage certain cookies through your browser or device settings.
Disabling certain cookies may affect website functionality, including shopping-cart, login, or checkout features.
8. External Links
Our website may contain links to third-party websites or services.
If you follow a link to a third-party website, that website’s own privacy policy and terms will apply. TCG Poké Cards does not control the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We also take reasonable steps to protect information transmitted through our website.
Because no electronic transmission or storage system is completely secure, we cannot guarantee absolute security of your information.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, and regulatory requirements
When information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Children’s Privacy
Our website is intended for general consumers.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law or requires parental consent that has not been obtained.
If you believe that a child has improperly provided personal information to us, please contact us using the information below so that we can review and address the matter.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include, where applicable:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting information about how your personal information is used
- Opting out of certain marketing communications
- Exercising other privacy rights provided by applicable law
We may need to verify your identity before completing certain privacy requests. Requests may be subject to applicable exceptions and legal requirements.
To exercise applicable privacy rights or ask a privacy-related question, contact us using the information below.
13. How to Withdraw Marketing Consent
If you previously opted in to marketing communications and later change your mind, you may withdraw your marketing consent at any time.
You can unsubscribe using the link provided in our marketing emails or contact us directly:
Email: support@tcgpokecards.shop
Phone: +1 (956) 631-8475
Withdrawing marketing consent does not prevent us from sending communications necessary to complete or manage an order, provide customer service, comply with legal obligations, or protect our business.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
If a change is significant and applicable law requires additional notice, we will provide the required notice through appropriate means.
15. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
TCG Poké Cards
Website: tcgpokecards.shop
Address:
200 S Reynolds St
Alice, TX 78332
United States
Phone: +1 (956) 631-8475
Email: support@tcgpokecards.shop
Business Hours:
Monday–Friday: 9:00 AM–10:00 PM Central Time
Saturday–Sunday: Closed