Warranty & Replacement
Last Updated: November 2026
Warranty & Replacement Policy
TCG Poké Cards is an independent retailer of trading card game products. Most items we sell, such as sealed booster boxes, booster packs, trainer boxes, tins, collections, and card accessories, are collectible products that do not carry a separate manufacturer’s repair warranty. Where a product does come with a manufacturer warranty, the terms are set by the manufacturer and are described on the product page or in the packaging.
TCG Poké Cards does not sell extended warranties or protection plans, and we do not charge recurring fees of any kind.
Defective, Damaged or Incorrect Items
If your order arrives defective, damaged, or not as ordered, contact us and we will replace the item, refund it, or offer another appropriate resolution as described in our Returns & Refunds Policy. Returns may be requested within 90 days of delivery.
How to Request a Replacement
- Email support@tcgpokecards.shop or call +1 (956) 631-8475.
- Include your order number, a description of the problem, and clear photographs of the item and packaging.
- Wait for our reply with instructions before sending anything back.
Nothing in this policy limits your rights under applicable U.S. consumer protection laws.
Contact Information
TCG Poké Cards
200 S Reynolds St
Alice, TX 78332
United States
Phone: +1 (956) 631-8475
Email: support@tcgpokecards.shop
Business Hours:
Monday–Friday: 9:00 AM–10:00 PM Central Time
Saturday–Sunday: Closed