Frequently Asked Questions
What products do you sell?
TCG Poké Cards offers Pokémon and other trading card game products, sports cards, sealed booster boxes and packs, trainer boxes, tins, collections, singles, and accessories. Availability varies by product.
Are your products authentic?
We sell authentic products sourced directly from manufacturers, authorized wholesale distributors, or through compliant U.S. import channels. We retain invoices and sourcing documentation for verification when required.
Where do you ship?
We currently ship within the United States only. International shipping is not available.
How much does shipping cost?
Standard shipping is free on all orders.
When will my order arrive?
Orders are normally processed within 1–2 business days, Monday–Friday. After shipment, estimated delivery takes 3–7 business days.
Our daily order cut-off is 2:00 PM Central Time (CST/CDT). Delivery estimates may be affected by holidays, carrier delays, weather, or other service disruptions.
How do I track my order?
Once your order ships, we will email your tracking information. Enter the shipment tracking number on our Order Status page to view available carrier updates.
Please use your tracking number, rather than your store order number.
Why is my tracking number not showing updates?
Tracking may take up to 48 hours after shipment to become active or show movement. If it still has no updates after that period, contact us with your order number and tracking number.
Can I change my shipping address?
Contact us as soon as possible if you need to correct your shipping address. Changes cannot be guaranteed once an order has entered processing or shipped.
Which payment methods do you accept?
We accept Visa, Mastercard, and American Express. Available payment options are displayed at checkout.
What currency do you use?
All prices and refunds are in U.S. dollars (USD). Applicable taxes are shown at checkout.
Can I return an item?
You may request an eligible return within 90 days of delivery, subject to our Returns & Refunds Policy.
Contact us before sending anything back. We will review your request and provide return instructions when approved.
Who pays for return shipping?
For damaged, defective, or incorrect items, contact us so we can provide an appropriate resolution and return instructions.
For eligible change-of-mind returns, return shipping is the customer’s responsibility unless otherwise stated when the return is approved.
What if my item arrives damaged, defective, or incorrect?
Email support@tcgpokecards.shop with your order number, a description of the issue, and clear photographs of the item and packaging when relevant.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
When will I receive my refund?
Approved refunds are processed within 7 business days after we receive and inspect the approved return.
Refunds go to the original payment method. Your bank or payment provider may need additional time to display the credit.
Do you charge restocking fees?
No. We do not charge restocking fees.
How can I contact you?
Email: support@tcgpokecards.shop
Phone: +1 (956) 631-8475
Support Hours:
Monday–Friday: 9:00 AM–10:00 PM Central Time
Saturday–Sunday: Closed
Business Address:
TCG Poké Cards
200 S Reynolds St
Alice, TX 78332
United States
Please contact us for return instructions before sending any item back.